Kennington Removals Terms and Conditions

These Terms and Conditions set out the basis on which Kennington Removals provides domestic and commercial moving services, including packing, loading, transport, unloading, and related support services. By making a booking, the customer agrees to be bound by these terms and to provide accurate information about the move, including the type and quantity of items, access arrangements, parking restrictions, and any special handling requirements. The purpose of these terms is to create a clear understanding of rights, responsibilities, and limits of liability so that each removals service can be carried out safely and efficiently.

In these Terms and Conditions, references to “we”, “us”, and “our” mean Kennington Removals, and references to “you” or “the customer” mean the person, business, or organisation booking or receiving the service. If the booking is made on behalf of another party, the person placing the booking confirms that they have authority to accept these terms for all persons involved in the move. These conditions apply to every removal service we provide unless we agree otherwise in writing.

We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular service, unless a later written variation has been agreed. Any estimated times, move durations, or service descriptions are provided in good faith, but they are not guarantees unless expressly stated. The customer should read these terms carefully before confirming a booking.

Booking Process

Bookings may be made after an initial enquiry and are usually based on the details provided by the customer, including inventory, access conditions, origin and destination addresses, dates, and any specific items requiring special care. A quotation may be issued on the basis of the information supplied, and the accuracy of that information is essential. If the scope of work changes, including additional items, extra floors, parking challenges, waiting time, or unforeseen access issues, we may revise the quotation accordingly. A removals booking is only confirmed when we have accepted the order and, where required, received any deposit or advance payment.

It is the customer’s responsibility to ensure that all relevant details are disclosed before confirmation. This includes fragile items, heavy objects, oversize furniture, appliances, disassembly or reassembly needs, and any items that may require specialist equipment. Where access cannot be completed as described, or where the actual conditions differ materially from those disclosed, we may need to modify the service, charge additional fees, or in limited cases decline to proceed if it would be unsafe or impractical.

We may use subcontractors or additional staff to deliver the service, and we may arrange transport or equipment that we consider suitable for the job. Unless we specifically agree a guaranteed arrival or completion time, all time estimates are approximate. The customer should ensure that all permissions, keys, parking arrangements, building access, and management approvals are in place for the scheduled date. Delays caused by missing access arrangements or inaccurate information may be charged as waiting time or rescheduling costs.

Payments and Charges

Our quotations may be provided as fixed-price or hourly-rate charges, depending on the nature of the work and the information available at the time of quotation. Any quote is based on the assumption that the scope of work remains unchanged. If extra labour, additional vehicles, longer travel time, stair carries, parking charges, storage, or specialist handling is required, further charges may apply. All prices are stated in pounds sterling unless otherwise agreed. VAT will be charged where applicable.

Payment terms will be stated at the time of booking or on the invoice. We may require a deposit to secure the date, with the balance payable on or before completion of the move. In some cases, payment may be required on the day of the service before unloading or after delivery, depending on the arrangements agreed. We reserve the right to withhold or suspend the service if payment is overdue, declined, or otherwise not received in accordance with the agreed terms.

The customer must ensure that the payment method used is valid and that sufficient funds are available. Any bank charges, card fees, transfer charges, or currency conversion costs imposed by third parties may be payable by the customer unless we agree otherwise. If payment is not made when due, we may charge interest and reasonable recovery costs in accordance with applicable law. Prices do not include hidden discounts or promotional offers unless clearly stated in writing.

Cancellations, Postponements, and Amendments

The customer may request a cancellation or rescheduling, but any such request must be made in writing or by another agreed method. If notice is given sufficiently in advance, we may offer to transfer the booking to another date subject to availability. However, if a cancellation or postponement is made at short notice, we may charge a fee to cover administrative costs, reserved vehicle time, staff allocation, and lost opportunity. The closer the cancellation is to the booked date, the more likely a charge may apply.

If we have already incurred costs in preparing for the move, such as arranging vehicles, equipment, parking permits, storage space, or third-party services, these may be charged to the customer even if the move does not proceed. If the customer is not ready at the agreed time, or if the move cannot begin because access, keys, or permissions are unavailable, this may be treated as a late cancellation or delay. We may also cancel or suspend the service if there is a material breach of these terms, unsafe conditions, non-payment, or behaviour that puts staff, property, or the public at risk.

Where we need to amend a booking because the customer changes the inventory, address, date, or service requirements, the revised arrangement may be subject to an updated quotation. We will use reasonable efforts to accommodate changes, but we cannot guarantee availability. In all cases, any agreed variation should be confirmed in writing to avoid misunderstanding.

Customer Responsibilities

The customer must prepare the premises and the goods for transit unless we have expressly agreed to provide packing or preparatory services. This includes securing loose items, disconnecting appliances where appropriate, defrosting fridges and freezers if needed, and ensuring that items of special value are identified before the move. The customer should remove personal data, cash, jewellery, passports, confidential documents, and other items of high personal importance unless they are being carried as part of the agreed service.

Where the customer packs items themselves, they are responsible for the adequacy of the packaging and the suitability of cartons, wrapping, tape, and protection materials. We are not responsible for damage caused by poor packing, unsuitable containers, pre-existing weakness, hidden defects, or normal movement during transport. The customer must also ensure that any dangerous, prohibited, or restricted items are not included in the load unless they have been declared in advance and accepted by us in writing.

The customer must provide a safe working environment. This means pathways, stairs, lifts, driveways, and loading areas should be reasonably clear and accessible. Pets, children, and members of the public should be kept away from moving operations where possible. If we believe conditions are unsafe or unsuitable, we may pause the work until the issue is resolved, or charge for additional time caused by the delay.

Liability and Insurance

We will take reasonable care of goods entrusted to us and will perform the service with due skill and diligence. However, our liability is limited to losses or damage caused by our negligence, breach of contract, or wilful misconduct, subject to the exclusions and caps set out in these terms and any applicable law. We are not liable for loss or damage arising from ordinary wear and tear, inherent defects, concealed weakness, poor packing by the customer, or events outside our reasonable control.

Unless a higher level of cover has been expressly agreed in writing, our responsibility for individual items or the total move may be limited to a reasonable amount reflecting the nature of the service and the charges paid. Customers are encouraged to arrange their own insurance for items of special value, sentimental importance, or items that exceed standard cover expectations. Any claim for damage must be notified as soon as reasonably possible and supported by relevant details, including photographs where available.

We are not responsible for indirect or consequential losses, including loss of profit, loss of business, missed appointments, stress, or inconvenience, except where such exclusion is not permitted by law. Nothing in these terms seeks to exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited. If a claim is accepted, we may choose to repair, replace, or pay reasonable compensation up to the applicable limit.

Waste Regulations and Disposal

Where waste removal is included as part of the service, it will be carried out in accordance with applicable UK waste regulations. We may only collect, transport, or dispose of waste materials that have been agreed in advance and that we are legally able to handle. The customer must accurately describe any waste to be removed, including bulky items, electrical goods, furniture, packaging, garden waste, or mixed refuse, so that lawful disposal arrangements can be made.

We will not remove, transport, or dispose of hazardous waste, clinical waste, asbestos, chemicals, solvents, paints, oils, gases, pressurised containers, or any other regulated substances unless specifically licensed and expressly agreed. The customer warrants that any waste handed over is lawfully theirs to dispose of and does not include prohibited materials. If prohibited items are found among the waste, we may refuse collection, separate the items at additional cost, or notify the appropriate authorities where required by law.

Waste must be presented in a safe and accessible manner, and the customer remains responsible for ensuring that the contents are described truthfully. Any disposal charges, tipping fees, recycling fees, or third-party costs may be passed on to the customer if they were not included in the original quotation. We reserve the right to decline any waste job where compliance with law, licensing, or safe handling requirements cannot be satisfied.

Delays, Force Majeure, and Access Issues

We will use reasonable efforts to complete the service on the agreed date and within the estimated time. However, delays may occur due to traffic, weather, vehicle breakdown, staff illness, site restrictions, building rules, or matters outside our control. We are not responsible for delays caused by such events, provided that we take reasonable steps to minimise disruption. If a delay occurs, we will endeavour to keep the customer informed and may offer a revised arrival or completion time.

If an event beyond our reasonable control prevents performance of the service, including severe weather, fire, flood, industrial action, public transport disruption, road closures, or government restrictions, we may suspend, reschedule, or cancel the booking without liability for consequential losses. In these circumstances, any refund or rebooking arrangement will depend on the amount of work completed and the costs already incurred. The customer remains responsible for any charges payable for services already provided.

Where access is restricted, parking is unavailable, lifts are out of service, or permits are not in place, we may need to adjust the operation or charge for the additional time and labour required. If we are unable to complete the move because of access problems that were not disclosed in advance, the customer may still be liable for the full or partial charge.

Claims, Complaints, and Dispute Handling

Any issue with the service should be raised promptly so that it may be investigated while the relevant facts are still available. For damage claims, the customer should provide a clear description of the item, the alleged damage, the circumstances in which it occurred, and any supporting evidence. We may request that the item be inspected or retained until the claim has been assessed. Failure to notify us within a reasonable time may affect our ability to investigate and may limit any available remedy.

We aim to resolve concerns fairly and efficiently. Where appropriate, we may ask for further information, offer a repair, replacement, partial refund, or other practical solution. If a dispute cannot be resolved informally, the parties should first attempt to settle the matter by good-faith negotiation before pursuing formal proceedings. Nothing in this section prevents either party from seeking urgent relief where necessary to protect legal rights.

General Provisions

These terms are intended to be read together with any written quotation, invoice, or service note that forms part of the agreement. If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remainder will continue in effect. Any failure by us to enforce a right on one occasion does not waive that right for the future. No third party has any rights under these terms unless required by law.

Governing Law

This agreement and any dispute or claim arising out of or in connection with it shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory legal provisions require otherwise. By proceeding with a booking, the customer acknowledges that the service is provided subject to these legal terms and to all applicable statutory obligations.

These Terms and Conditions are designed to support a professional and transparent removal company service, while protecting both the customer and Kennington Removals from avoidable misunderstandings. They set out clear expectations about the moving process, payment, cancellations, liability, waste handling, and legal responsibility. Where the quotation or booking confirmation contains specific terms that differ from these Conditions, the written confirmation will take priority to the extent of any inconsistency.