Privacy Policy

Kennington Removals Privacy Policy

This Privacy Policy explains how Kennington Removals collects, uses, stores, and protects your personal data when you use our removal and related services. It applies to all Kennington Removals customers within our service area and to anyone who contacts us to enquire about our services, whether or not a contract is ultimately formed.

Who We Are

Kennington Removals is a removals and related services provider operating in the local area. For the purposes of the UK General Data Protection Regulation and the EU General Data Protection Regulation where applicable, Kennington Removals is the data controller of the personal data described in this Privacy Policy.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:

Identification and contact details, such as your name, postal address, property addresses for collection and delivery, and other contact details you choose to provide.

Booking and service information, such as dates and times of moves, property access details, inventory or item lists, and any special instructions related to your move.

Communication data, including information you provide when you contact us by phone, by post, in person, or through any online enquiry forms or messaging systems.

Billing and payment information, such as details on invoices, payment status, and limited transactional information necessary to process payments. We do not store your full card details if you pay by card; these are handled by our payment service providers.

Operational and logistics information, such as delivery notes, proof of delivery or collection, and scheduling records.

Technical information, to the extent you use our online services, such as basic device and usage data collected through standard server logs. This may include IP address, date and time of access, and pages visited.

How We Collect Your Data

We collect personal data directly from you when you request a quote, confirm a booking, communicate with us, or enter into a contract for our services. We may also receive data from third parties where you have given them permission to share your details with us, for example an estate agent or relocation provider that contacts us on your behalf.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis under data protection law. Depending on the situation, this may include:

Contractual necessity: where processing your data is necessary to provide you with a quote, take steps at your request before entering into a contract, deliver our removals or related services, manage bookings, and handle payments.

Legal obligations: where we need to process personal data to comply with legal and regulatory requirements, such as tax, accounting, and record-keeping obligations.

Legitimate interests: where processing is necessary for our legitimate business interests, such as managing our operations, improving our services, preventing fraud, protecting our property and vehicles, and handling queries, complaints, or claims. We only rely on this basis where our interests are not overridden by your rights and freedoms.

Consent: in limited circumstances, we may ask for your consent, for example for certain marketing communications. Where processing is based on consent, you can withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes, confirm bookings, plan and carry out removals, and deliver any related services you request from us.

To communicate with you about your enquiries, bookings, changes to your service, and after-service follow-up where appropriate.

To manage our relationship with you, including handling feedback, queries, or complaints.

To process payments, issue invoices, and maintain accurate financial and operational records.

To comply with legal, regulatory, and insurance requirements to which we are subject.

To protect our business, staff, vehicles, and customers, including the prevention and detection of fraud and other unlawful activities.

To analyse and improve our services, for example by reviewing the types of services requested and the locations we serve within our area.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf or, in some cases, as independent controllers. These include:

Payment service providers that process payments and handle certain billing-related data securely.

Information technology and system providers that support our booking, scheduling, communications, and data storage systems.

Professional advisers such as accountants, insurers, or legal advisers where necessary for managing our business, complying with legal obligations, or dealing with claims.

Regulatory, law enforcement, or public authorities where we are required to do so by law, or where it is necessary to protect our rights, property, or safety or that of others.

Where we use data processors, they are engaged under contracts that require them to keep your data secure, act only on our instructions, and comply with data protection law.

International Transfers

Our core operations are based within the United Kingdom. If any of our service providers or their systems are located outside the UK or European Economic Area, we will take appropriate safeguards to protect your personal data, such as using standard contractual clauses or relying on an adequacy decision, in accordance with applicable data protection legislation.

Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, including for satisfying any legal, accounting, insurance, or reporting requirements.

In general, we keep customer contract and invoicing records for a number of years after the end of our relationship, in line with statutory limitation and tax record-keeping periods. Operational and communication records related to a specific move are usually retained in line with these same periods to enable us to respond to queries or legal claims.

Where your data is no longer needed for the purposes described, we will securely delete it or anonymise it so that it can no longer be linked to you.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures may include access controls, secure storage, and staff training on data protection responsibilities. While no method of transmission or storage is completely secure, we work to ensure that your information is treated with a level of protection consistent with legal requirements and industry practice.

Your Data Protection Rights

As a data subject, you have certain rights in relation to your personal data under data protection law. These rights may be subject to legal conditions and exemptions, but in general include:

The right of access: you can request confirmation that we process your personal data and obtain a copy of the data we hold about you.

The right to rectification: you can ask us to correct or complete personal data that you believe is inaccurate or incomplete.

The right to erasure: in certain circumstances, you can request that we delete your personal data where there is no longer a legal basis for us to retain or use it.

The right to restriction of processing: you can ask us to restrict the use of your data in specific situations, for example while a complaint or correction request is being considered.

The right to data portability: where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format or transmit it to another controller, where technically feasible.

The right to object: you can object to processing based on our legitimate interests, on grounds relating to your particular situation. We will consider your objection and stop processing unless we can demonstrate compelling legitimate grounds or where processing is needed for legal claims.

Where we rely on your consent, you also have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Complaints and Supervisory Authority

If you are concerned about how we handle your personal data, you are encouraged to contact us so we can try to resolve the issue directly. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the country where you live, work, or where you believe a breach may have occurred.

Scope of this Privacy Policy

This Privacy Policy applies to all customers and prospective customers of Kennington Removals within our service area, and to all use of our services and communications with us. By engaging with us, you acknowledge that you have read and understood this Privacy Policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updated version will be effective from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.