Terms and Conditions

Kennington Removals Terms and Conditions

These Terms and Conditions set out the basis on which Kennington Removals provides removal and associated services to residential and commercial customers within our UK service area. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these Terms and Conditions.

These terms are intended to be fair and clear. If you are unsure about any part of these Terms and Conditions, you must raise your query with us in writing before the commencement of any services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Kennington Removals.

Customer means the individual, partnership, company, or organisation that requests or receives services from the Company.

Services means removal, relocation, packing, unpacking, loading, unloading, storage, and any related services agreed in writing between the Company and the Customer.

Goods means all items, furniture, and personal or business property to be moved, packed, handled, or stored by the Company under these Terms and Conditions.

Service Area means the general area within which the Company offers its services, typically covering Kennington and surrounding districts as specified by the Company from time to time.

Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Quotations and Estimates

All quotations are based on the information supplied by the Customer and are subject to these Terms and Conditions.

Quotations are normally provided as a fixed price for the described work. Where the scope of work is not fully defined, the Company may instead provide an estimate, which is indicative and not binding.

Unless otherwise stated in writing, quotations are valid for 30 days from the date of issue and are subject to availability of resources and vehicles on the requested date.

The Company reserves the right to amend the quotation or apply additional charges if:

The Customer provides inaccurate or incomplete information about the move.

Access at either collection or delivery address is different from that described, restricted, unsafe, or requires additional labour, equipment, or parking arrangements.

The volume or nature of the Goods differs from that originally declared.

The Services are delayed or extended due to circumstances beyond the Companys reasonable control, including but not limited to traffic, weather, or waiting for keys.

Additional services are requested on the day of the move, such as extra packing, disassembly, or additional collections or deliveries.

3. Booking Process

A booking is only accepted when the Customer has confirmed acceptance of the quotation and the Company has issued a confirmation of the booking. Verbal discussions, provisional holds, or availability checks do not constitute a confirmed booking.

The Company may require a deposit or full payment in advance as a condition of confirming the booking. The amount will be specified at the time of quotation and may vary according to the size and nature of the move.

The Customer must provide accurate details of the collection and delivery addresses, access arrangements, parking limitations, relevant time constraints, and any other information reasonably required for the Company to plan the Services.

The Customer is responsible for arranging suitable parking for the Companys vehicles at both collection and delivery addresses, including any permits or permissions required. Any parking charges or penalties incurred as a result of the move may be charged to the Customer.

4. Customer Responsibilities

The Customer is responsible for:

Ensuring that all Goods are ready for removal at the agreed time, unless packing services have been arranged.

Packing all fragile or valuable items securely using suitable materials, where packing is carried out by the Customer.

Disconnecting, defrosting, draining, and securing all appliances prior to removal, unless otherwise agreed.

Ensuring that all Goods removed and delivered are those intended. The Company accepts no responsibility for items mistakenly taken or left behind where such mistakes result from unclear instructions or labelling.

Ensuring that no prohibited or hazardous items are included with the Goods, such as flammable liquids, explosives, illegal substances, or items that may present a risk to health and safety.

Checking all rooms, cupboards, lofts, and outbuildings before departure to ensure nothing has been overlooked.

5. Payments and Charges

Unless otherwise agreed in writing, payment is due as follows.

For domestic removals, full payment is typically due no later than the last working day before the move date, or on a schedule explained in the quotation.

For commercial or larger projects, staged payments or different terms may be agreed and confirmed in writing.

The Company accepts payment by the methods indicated at the time of booking. Cash payments, where accepted, may need to be made at the start of the move.

If payment is not received by the due date, the Company reserves the right to:

Refuse to undertake or continue with the Services.

Withhold delivery or retain Goods until payment has been made in full.

Charge interest on overdue amounts at the statutory rate or a reasonable commercial rate, accruing daily until payment is made.

Any additional charges for extended hours, waiting time, additional services, or parking costs will be added to the final invoice and must be settled in full.

6. Cancellations, Postponements, and Cooling Off

The Customer may cancel or postpone the Services, subject to the following terms.

Cancellations made more than 7 days before the agreed move date may be subject to a reduced or no cancellation fee, at the Companys discretion.

Cancellations made between 7 and 3 days before the move date may incur a charge of up to 50 percent of the quoted price.

Cancellations made less than 3 days before the move date, or failure to be available on the day, may incur a charge of up to 100 percent of the quoted price, particularly where the Company has incurred costs or turned away other bookings.

Postponements may be treated as cancellations if the Company is unable to accommodate the new date, or if insufficient notice is given. Any rebooking is subject to availability and may be priced differently.

Where the Customer has booked as a consumer and the booking has been concluded at a distance, statutory cancellation rights may apply. However, where Services are requested to be carried out within any applicable statutory cooling-off period, the Customer acknowledges that necessary work and planning may begin immediately and that reasonable charges may apply if the Customer then cancels.

7. Access, Parking, and Delays

The Customer is responsible for providing safe, reasonable access to both collection and delivery addresses. This includes clear entrances, stairways, lifts where available, and suitable parking as close as practicable to the property.

If access is restricted, involves long carries, or presents particular difficulties not previously disclosed, the Company may apply additional charges or, in extreme cases, decline to proceed if safety would be compromised.

The Company will take reasonable steps to arrive and complete work within agreed timeframes but cannot guarantee exact start or finish times due to traffic, weather, or other factors beyond its control. The Company is not liable for any indirect loss arising from delays, such as lost earnings or temporary accommodation costs.

Waiting time caused by delays in gaining access, key release, or other issues outside the Companys control may be charged at an hourly rate per vehicle and crew, as set out in the quotation or as otherwise reasonably applied.

8. Liability and Limitations

The Company will exercise reasonable skill and care in handling, transporting, and storing the Goods. However, liability is subject to the following terms.

The Company will not be liable for loss or damage arising from:

Inadequate or improper packing carried out by the Customer.

Normal wear and tear, minor scratches, or superficial marks that are consistent with the nature and age of the item.

Pre-existing defects, weaknesses, or instability in furniture or items which may not withstand normal moving processes.

Electrical, electronic, or mechanical derangement unless there is clear evidence of mishandling.

Perishable items or Goods that deteriorate due to changes in temperature or storage conditions, unless specifically agreed.

Loss or damage arising from war, terrorism, natural disasters, or other events beyond the Companys reasonable control.

The Companys liability for loss or damage to Goods while in its care will, unless otherwise agreed in writing, be limited to a reasonably assessed value per item or per consignment. Customers with high value items or special requirements must declare these in advance so that appropriate arrangements or additional cover can be discussed.

The Customer should consider arranging suitable insurance for the full value of the Goods, particularly where items are of high value or sentimental importance, as the Companys liability may not fully cover such losses.

The Company shall not be liable for indirect or consequential losses such as loss of profits, business interruption, or emotional distress, whether arising in contract, tort, or otherwise.

9. Excluded Items

Unless specifically agreed in writing, the Company does not accept liability for or agree to move:

Jewellery, watches, precious metals, cash, or negotiable instruments.

Collectors items, fine art, or antiques of exceptional value.

Hazardous materials, including but not limited to fuel, gas cylinders, chemicals, paint, explosives, or firearms.

Animals, plants, or perishable foodstuffs.

Any items whose possession or transport is illegal under the laws of the relevant jurisdiction.

If any such items are included within the Goods without the Companys knowledge, the Customer does so at their own risk and the Company may, at its discretion, remove, dispose of, or decline to transport those items.

10. Waste Regulations and Disposal

The Company operates in accordance with relevant UK waste regulations. The Company is not a general waste carrier and will not remove or dispose of domestic refuse, construction waste, or hazardous materials unless specifically agreed and properly licensed.

Any request by the Customer for the Company to dispose of unwanted items must be agreed in advance and may be subject to additional charges. The Company will use licensed waste and recycling facilities where appropriate and will not fly-tip or dispose of waste unlawfully.

The Customer is responsible for accurately describing items for disposal, particularly where any may be hazardous or require special treatment. Misdescription may result in additional charges or refusal to handle such items.

Where the Company agrees to remove and dispose of items, ownership of those items may transfer to the Company at the point of removal. The Company may, at its discretion, reuse, recycle, donate, or dispose of such items in a lawful manner.

11. Storage Services

Where storage is provided or arranged by the Company, the following additional terms apply.

All storage charges are payable in advance at the intervals specified. Failure to pay storage charges when due may result in denial of access to stored Goods and, ultimately, disposal or sale of Goods to recover outstanding sums.

Goods are stored at the Customers risk, subject to any specific written storage terms provided. The Customer should ensure that appropriate insurance cover is in place for the duration of storage.

Access to stored Goods is by appointment only and may be subject to reasonable charges, depending on the nature and frequency of access.

12. Claims and Complaints

Any loss or damage that may give rise to a claim must be notified to the Company in writing as soon as reasonably possible, and in any event within 7 days of delivery, unless a longer period is agreed in writing.

The Customer should provide clear details of the items affected, the nature of the damage, and supporting evidence where available, such as photographs.

The Company will review all complaints in good faith and seek to resolve matters promptly. Where appropriate, the Company may offer repair, replacement, or reasonable compensation, subject to the limitations set out in these Terms and Conditions.

13. Data Protection and Privacy

The Company will collect and use personal data only to the extent necessary for providing the Services, managing bookings, and complying with applicable legal obligations.

Personal information may include names, addresses, and contact details. This information will be handled in accordance with relevant data protection legislation and not shared with third parties except where necessary to perform the Services or as required by law.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any Contract between the Company and the Customer, are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services provided by the Company.

15. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

The failure of the Company to enforce any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

No person other than the Company and the Customer shall have any rights to enforce any term of the Contract.

The Company reserves the right to update or amend these Terms and Conditions from time to time. The version applicable to any particular booking will be the version in force at the time the booking is confirmed.

By proceeding with a booking and using the Services of Kennington Removals, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.